FAQ'S

Shopping Online

Will my item look like the pictures online?

Yes, All our items are photographed by us using the most natural light possible. If we don’t think the picture is a true representation of the product – we won’t use it, Simple.

I can’t seem to find what I’m looking for. Where can I get help?

We’re always at the end of a phone or computer ready to give you a hand. Feel free to Whatsapp message +44 7599 164002  (MOBILE ONLY ) OR EMAIL US: Hello@sokorajewels.com

Making Payments

How can I pay?

Payments are made through the online checkout via credit/debit card, PayPal, Apple Pay and Google pay.

Returns

What if I no longer want my purchased item(s)?

Website orders: Prior to purchase please read the description and be sure you want the item. If your item is faulty or damaged on arrival please contact us on info@sokorajewels.com. Shipping costs are non refundable. Any orders cancelled before being sent out are subject to a £5 restocking fee. 

Please be advised on custom orders we are unable to offer returns or exchanges.

Shipping

How much does Shipping Cost?

Shipping is calculated apon checkout in the currency of your choice

How long will my items take to reach me?

UK and International orders are processed next day (unless stated otherwise and are delivered within 3-5 working days for UK  standard and 7 business days for International standard. UK 1 day express and International Express 2-4 day service is also offered at checkout.. We take every measure to try and get your items to you on time. Although very unlikely we are unable to control any delays or set back that delivery companies may experience.

Is there a faster Delivery method?

In a rush? That’s fine. Please contact us on hello@sokorajewels.com and we will try and find the best shipping method to
suit your needs. Please note this service is subject to extra charges to cover express shipping fees.