Shipping policy

Shipping & Delivery

A user needs to specify the COMPLETE address and shipment details of the person who will be available to receive the order. Business addresses must be clearly stated and informed of at time of order.

The recipient is required to cooperate with the courier agent in providing the identification proof.

The user is required to bear all the shipping and handling charges or customs charges. Any orders cancelled before being sent out are subject to a £5 restocking fee. 

For both free and paid deliveries, you will need to make sure that you cover any ongoing customs or taxes costs should any be incurred when shipping to your destination. At Sokora Jewels we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries. Any orders cancelled before being sent out are subject to a £5 restocking fee.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

Sokora Jewels is not responsible for items dispatched to wrong address because of incorrect details given at check out

Please note: PO BOX addresses are not accepted.