We are online only and don't have a physical store so you are able to purchase 24/7!
Please feel free to Whatsapp us
or email us @ Care@sokorajewels.com
Each of us look forward to personally helping you, in finding your perfect jewels. 💕

Order Info

Frequently Asked

There are so many choices! I don’t know what to pick?

We have found WhatsApp consultations work with showing you the best options and we are happy to consult with you based on style, colour, budget etc, until you are happy with your order.

If you need help matching sets and bangles or any other sets, we’d love to offer to offer any suggestions!

We offer Whatsapp consultations 7 days a week!

What size bangle will I need?

We offer a range of bangle sizes from small to large 2.4, 2.6, 2.8, and 2.10.

We also offer a limited variety in 2.2 and 2.12.

Bangle Size Chart

How will I know what the set will look like on me?

All our items are photographed using the most natural lightening possible, you can also view more information about the sets in the “Detail” tab.

Please read through the descriptions for all details regarding the product, We do try our best to best showcase our jewels, in all our product photos, as well as accurate measurements and product description

What does south Asian Jewellery mean?

Our designs are inspired by diverse cultural heritage of South Asia.

We believe in celebrating and sharing the beauty of these traditions.

While we encourage everyone to appreciate and enjoy our jewels, we also want to emphasize the importance of wearing them with cultural sensitivity.

Product Info

I have sensitive skin, can I wear your jewels?

All our jewels are made from a mixed metal alloy with rhinestones and zircon crystals. Whilst we do try stay away from nickel we can’t guarantee trace elements.

So for sensitive skin we cannot guarantee.

Are your products suitable for children?

We do not recommend our products to be used on children.

Valentines Gift Box Set - Pink - SOKORA JEWELSValentines Gift Box Set - Pink

Returns + Exchanges

Refund Policy

Due to hygiene & safety reasons earrings and nose jewellery cannot be returned.

In the event of you receiving any faulty or damaged jewels, please notify us within 24hrs of receiving your order. We ask if you can please send across photos/ videos to help us best see the issue and find the best option for you.

Other returns must be requested within 14 days of receiving the order - and our customer service team will best assist.

Items must be returned in original packaging. Please refer to our refund policy for more details

https://sokorajewels.com/policies/refund-policy

Please note we have included descriptions for all products.

We do try our best to best showcase our jewels, in all our product photos, as well as accurate measurements and product description

You are responsible for returning the item back to us and any associated costs

You are able to send items back, not listed in the hygiene policy for a credit note (issued once returned). Credit notes will have no expiry date.

Cancellations or Changes

If you need to amend or cancel your order please reach out to us as soon as possible with your order number and request, we will then look in to your order. If the order has been shipped we will not be able to cancel this order.

Change In Shipping Address

If you would like to make changes to your order (e.g., size or change of mind), please WhatsApp us as soon as possible, as we begin processing orders promptly.

We aim to process and ship orders within 24–48 hours.

Please note that we are unable to amend shipping addresses on orders. If an incorrect address is provided, you will need to contact us to cancel the order and then place a new order with the correct details.

Unfortunately we are not shipping to India, Pakistan or Bangladesh due to customs charges but we will you know in future if we start.

Depending on the value of your order, your order may or may not be charged customs or import duties Unfortunately, these charges are out of our control, and vary from country to country, so we're unable to predict what your charges may be. For more accurate information, we suggest getting in touch with your local customs office if there are any unexpected delivery charges at your end.

EU- (Please check shipping cost page here https://sokorajewels.com/pages/shipping-costs for custom fees)

Customisation

Whilst we don't offer customisation services we do have a fab wide range of styles, colours and designs, We are constantly adding to our collections so you can find the perfect jewels to compliment your style.

All sets are designed to be together so we cannot break the sets or mix and match.

We do provide an exclusive service for our bridal sets. We want to ensure you have a perfect match, creating a stunning look just for you.

Tahia Bridal Necklace set - Mint/Pink - SOKORA JEWELSTahia Bridal Necklace set - Mint/Pink
Neha Luxury Bangle Set - Gold - SOKORA JEWELSNeha Luxury Bangle Set - GoldBANGLES
Mystery Box ✨ - SOKORA JEWELSMystery Box ✨

Order Journey

Once we receive your order, our lovely team will get your jewels ready to be checked and packed, ready for you to receive.

All your jewels are boxed and gift wrapped before we ship out.

If you’d like each bangle set order to be individually wrapped please let us know in the notes section.

For UK and International orders we aim to process as soon as unless our customer service team have been in touch (delays may be expected during busier periods)

We want to make sure you receive your jewellery in time, however we are unable to control any delays or set backs that our couriers may experience.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we will be in touch.

Gift Cards/ Codes/ Vouchers

We now offer Sokora Gift Cards

How do I redeem my code?

You can enter your discount/voucher/credit note code when you are at the final page of checkout, located at the bottom of the page under ‘order summary’.

Simply apply your code and you’re ready to pay!